Knowledge base

Use of Platts on the Net (POTN) software on Mac operating systems will not be supported. It is compatible with the following operating systems: Window...

Click on this link to download the installation file. For more information on installing the POTN software, please refer to this guide.

Open Platts on the Net (POTN) Enter the registered user's log-in credentials and click OK. Allow the system a few minutes to connect. Username (usua...

1. Click on the upward facing arrow on your desktop's taskbar. 2. Right-click on the green padlock icon, then select Logoff.

1. While logged-in to Platts on the Net (POTN), click on the up arrow on your desktop's taskbar. 2. Right-click on the green padlock icon, then ...

While logged-in to Platts on the Net (POTN), click Help then click About Platts on the Net - Powered by Eze EMS...

IMPORTANT NOTE: Back up your page files when either doing an upgrade/downgrade so as not to lose any customized settings. A full re-installation of the ...

Backup 1. Open Platts on the Net (POTN) 2. Enter your log-in credentials and click OK. Allow the system a few minutes to connect. User Name (usually ...

Only one (1) or no green lights appear after logging in to the application.  No logo in the upper portion of the log on screen. "Trade server" ...

If connection is not successful, there may be a connectivity issue with your company’s firewall or security protocols. Check your system against the Firewal...