• Only one (1) or no green lights appear after logging in to the application.
  •  No logo in the upper portion of the log on screen.
  • "Trade server" error is encountered.
  • The “permission dispatch returned no data for this request” error is encountered.


For further assistance, please contact us directly via Live Chat or e-mail support@platts.com and provide the following information:


Full Name of the current user:

Email Address of the current user: