- Only one (1) or no green lights appear after logging in to the application.
- No logo in the upper portion of the log on screen.
- "Trade server" error is encountered.
- The “permission dispatch returned no data for this request” error is encountered.
For further assistance, please contact us directly via Live Chat or e-mail support@platts.com and provide the following information:
Full Name of the current user:
Email Address of the current user: