• Only one (1) or no green lights appear after logging in to the application.
•  No logo in the upper portion of the log on screen.
• "Trade server" error is encountered.
• The “permission dispatch returned no data for this request” error is encountered.

For further assistance, please contact us directly via Live Chat or e-mail support@platts.com and provide the following information:

Full Name of the current user:

Email Address of the current user: