Backup
1. Open Platts on the Net (POTN)
2. Enter your log-in credentials and click OK. Allow the system a few minutes to connect.
- User Name (usually begins with PL_)
- Domain: (May be one of the following: PLATTSASIA, PLATTSEMEA, PLATTSNAMER, PLATTSSAMER, PLATTSTRIAL, PLATTSINTER)
- Password:
- Locale: (usually Platts Full Text)
3. Once connection is established, two (2) green lights should appear on the bottom right-hand corner of the screen.
4. Click Page from the Menu Bar at the top, then select Backup > Backup to Disk.
5. Select where to store the backup file by clicking Browse and choose the preferred location. However, it is recommended to use C:\Platts\Backup folder.
6. Click Backup Now! to proceed.
Restore
1. Open Platts on the Net (POTN)
2. Enter your log-in credentials and click OK. Allow the system a few minutes to connect.
3. Once connection is established, two (2) green lights should appear on the bottom right-hand corner of the screen.
4. Click Page from the Menu Bar at the top, then select Restore > Restore From Disk.
5. When prompted to shut down RealTick to proceed, click Yes. The Restore RealTick Data page will pop-up.
6. Click Browse and locate the backup file to be loaded.
7. Click Restore.
For further assistance, please contact us directly at support@platts.com and provide the following information:
Full Name of the current user:
Email Address of the current user: