If the Platts ribbon is missing in Excel, refer to instructions on How do I enable the Platts Excel Add-in (PEA)?
If the Platts ribbon is visible:
- Click on the Platts ribbon.
- Go to Profile and Settings
- Go to User Profile
- An option to upgrade will be available on the list if the PEA is not in its latest version.
For password reset, please refer to How do I reset my Platts Excel Add-in (PEA) password?
Restart your computer and launch Microsoft Excel and then try to log in. If issue still occurs, please refer to your local IT.