If the Platts ribbon is missing in Excel, refer to instructions on How do I enable the Platts Excel Add-in (PEA)?

If the Platts ribbon is visible:

• Click on the Platts ribbon.
• Go to Profile and Settings
• Go to User Profile
• An option to upgrade will be available on the list if the PEA is not in its latest version.

For password reset, please refer to How do I reset my Platts Excel Add-in (PEA) password?

Restart your computer and launch Microsoft Excel and then try to log in. If issue still occurs, please refer to your local IT.